About the Quality Organisation of the Year award
This award recognises an organisation that puts quality at the heart of everything it does, demonstrating a strong quality culture, leadership commitment and a focus on continuous improvement.
Whether you're leading innovation, investing in learning and development, or embedding quality into everyday decisions and ways of working, this is your opportunity to demonstrate how quality contributes to organisational success.
Entries should highlight measurable, lasting impact, showing how your approach to quality improves performance, supports progress and builds confidence among employees, customers and stakeholders.
The judges want to see:
- measured success using robust evidence
- evidence of an embedded culture of quality, continuous improvement and strong leadership
- examples of how a quality culture has created positive change, for example, through business improvement, digital transformation, sustainability, apprenticeships or investing in people
For this award, we define an organisation as an identifiable business or subsidiary with a distinct purpose, defined responsibilities, identifiable leadership, and sufficient authority, autonomy and resources to manage its operations and demonstrate its quality culture and performance.
| Criteria | Questions | Scoring |
|---|---|---|
| Interested parties | How have you identified interested parties, their needs and expectations and their potential impact on the organisation’s performance, while keeping the long-term objectives in mind? | Up to 10 for approach Up to 10 for your evidence |
| Quality culture | How have you determined, implemented and communicated the organisation’s mission, vision and values, and promoted an aligned culture at all levels within the organisation? | Up to 10 for approach Up to 10 for your evidence |
| Leadership | How does top management demonstrate leadership, commitment and strategy within the organisation and maintain the unity of purpose, quality and direction? Explain how you create an environment where people are engaged and committed, and have the necessary resources, training and authority to act accountably in supporting the organisation’s objectives. | Up to 10 for approach Up to 10 for your evidence |
| Results and impact | Provide tangible evidence of your team’s results in respect of the challenge or opportunity. What measurable impact has this had? | Up to 30 points available |
| Process management | How have you employed the process approach in a coherent system in order to achieve your objectives? How are processes proactively managed to ensure that they are effective, efficient and monitored? | Up to 10 for approach Up to 10 for your evidence |
| Resource management | How have you determined and managed the resources needed to achieve the organisation’s strategic objectives? Explain how you considered the associated risks and opportunities and their potential effects. Examples of key resources include: people technology information natural resources financial resources organisational knowledge the environment for the organisation’s processes infrastructure, such as equipment, facilities, energy and utilities the materials needed for the provision of products and services resources provided externally, including subsidiaries and partnerships | Up to 10 for approach Up to 10 for your evidence |
| Analysis and evaluation | How have you established a systematic approach to collect, analyse and review available information? Explain how you used this information to update your context, policies, strategy and objectives as needed. | Up to 10 for approach Up to 10 for your evidence |
| Improvement, learning and innovation | How have you implemented improvement, learning and innovation within the organisation’s culture and processes and across all levels? | Up to 10 for approach Up to 10 for your evidence |
Join our webinar
Want to make your entry stand out? Join us on Wednesday 25 November at 12:00 GMT for a webinar with some of the award judges. Find out what the judges look for, get practical advice on preparing your application, and ask any questions about entering.
Register now to get the insights and guidance you need to put forward your best entry.